Lisbon, February 25, 2025 – BI4ALL, a specialist in Data Analytics and AI solutions, has developed an Artificial Intelligence solution for Finsolutia, a credit and property asset management company. The solution automates the process of transcribing and summarising calls in the context of credit recovery, significantly enhancing the efficiency of daily interactions.

Founded in 2007, Finsolutia currently has around 400 employees across Lisbon, Porto and Madrid offices. The company stands out for its use of technology to meet the needs of the mortgage and property credit markets, collaborating with renowned institutions such as Caixa Geral de Depósitos and Banco CTT in Portugal and focusing on the management and recovery of credit and property in Spain.

In the credit recovery process, Finsolutia’s agents contact debtors by phone to negotiate payment agreements or proposals for renegotiating contracts in default. Previously, after each call, agents spent time manually summarising and manually entering information into the system, which represented a significant cost for the company.

To optimise this process, BI4ALL, in collaboration with Finsolutia, has developed an Artificial Intelligence solution that automates the transcription of calls, analyses the sentiment of the parties involved, and generates a standardised summary of the conversation. This solution reduces the time agents spend and ensures greater consistency and quality in the records, allowing for more informed and efficient future negotiations.

Miguel Madeira, Chief Technology Officer CTO at Finsolutia, explains: “For every call made by a loan recovery agent, they now save around 10 to 15 minutes, which translates into a huge increase in productivity for the teams, and it should be noted that Finsolutia has around 80 recoverers in Lisbon and Madrid doing this activity every day. In practice, our recoverers will make more calls. They won’t recover more debt, but they’ll recover it faster because they’ll have more time to negotiate.”

Through this initiative, Finsolutia is reinforcing its strategic commitment to innovation and technology, guaranteeing increasingly efficient services adapted to the evolution of the credit and property markets.

“The partnership with Finsolutia is a clear example of how innovative solutions can optimise critical processes such as credit recovery, ensuring greater agility, precision and strategic value for organisations. We are very proud of this project and its positive impact on the productivity of the Finsolutia team, reinforcing our mission to help organisations get the most out of technological solutions,” says José Oliveira, CEO of BI4ALL.

• Jornal Económico– February, 2025